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Effective Date: 01st April 2026
This Policy applies to, including but not limited to:
"Enrollment"
Successful purchase and confirmation of order.
"Access" or "Access Activation"
Means the learner is able to log in and view, attend, attempt, download, stream, or otherwise use any part of the purchased product.
"Use"
Includes, without limitation, attending a live class, viewing any recording, opening course content, joining any batch/group related to the course, downloading any file or material, attempting any mock/sectional/test, or availing any academic/support feature associated with the product.
"Course Validity"
The maximum period for which access is available on the platform. It does not mean that the fee is charged on a month-wise basis, unless explicitly stated otherwise on the product page.
"Physical Material"
Includes books, booklets, printed modules, or any other item shipped physically.
"Bundled Product"
Any product sold as a package including two or more components such as live classes, recordings, mocks, study material, boosters, OMET modules, doubt support, strategy sessions, or physical material.
Rodha's products are primarily educational access products, digital learning services, and bundled academic programs.
Unless expressly stated otherwise on the relevant product page, all enrollments are final once access has been activated.
The course fee is charged for the overall product, seat reservation, platform access, academic delivery, technology infrastructure, support, and bundled components offered with the product. It is not a month-wise subscription and does not create any automatic right to a month-wise or pro rata refund based on partial usage, reduced usage, or non-usage.
Accordingly, the following do not make a product refundable:
This category includes products containing one or more of the following: live classes, recorded backup, mock tests, physical booklets, sectionals, boosters, support, OMET preparation, workshops, or similar bundled services.
A refund will not be available once any of the following has occurred:
For these products, the course validity shown on the product page is only the outer access period and shall not be treated as a refundable balance period.
For purely recorded or digital-only products, no refund shall be available once access has been activated or any content has been opened, viewed, streamed, downloaded, or otherwise used.
No refund shall be available once any test, mock, sectional, solution, analysis dashboard, rank list, video solution, or related feature has been accessed or attempted.
No refund shall be available once access has been activated, session links have been shared, or the workshop/program has commenced, whichever is earlier.
Where a product is sold as a combined package, the package shall be treated as a single composite product unless expressly stated otherwise.
Accordingly:
Physical books and study material supplied with a course are generally non-returnable and non-refundable once dispatched.
Exceptions may be considered only in the following cases:
Reporting Requirements (within 48 hours of delivery)
Where Rodha accepts the claim, Rodha may, at its discretion, replace the item or issue a refund limited to the affected material/component. If physical material is part of a bundled course, dispatch of such material will also be treated as availing a component of the bundled product.
Refunds may be considered only in limited situations such as:
6.1 Duplicate Payment
If the learner is charged more than once for the same product due to a payment error, the duplicate amount may be refunded after verification.
6.2 Failed Transaction with Wrongful Debit
If the amount is debited from the learner's account but the order is not created and Rodha actually receives the amount, the amount may be refunded after reconciliation.
6.3 Non-Activation Due to Rodha-side Technical Failure
If the learner has successfully paid but Rodha fails to provide access within a reasonable time despite the learner reporting the issue through official support channels, Rodha may either activate access, or issue refund if the access failure is not resolved within a reasonable period.
6.4 Product Cancellation by Rodha Before Commencement
If Rodha cancels a product before its commencement and does not provide a reasonable substitute, equivalent transfer, or credit option, Rodha may issue an appropriate refund.
6.5 Material Non-Delivery or Material Service Failure Attributable to Rodha
If Rodha is unable to substantially deliver the purchased product for reasons attributable to Rodha and is unable to provide a reasonable alternative, extension, replacement access, or corrective resolution, Rodha may evaluate an appropriate remedy, which may include credit, extension, transfer, or refund, depending on the facts.
Refund shall ordinarily not be granted in the following situations:
In deserving cases, including documented hardship situations, Rodha may, purely as a matter of goodwill and without any legal obligation, consider alternatives such as:
Any such support shall be entirely discretionary, fact-specific, and shall not create a precedent or recurring entitlement.
All refund or cancellation-related requests must be sent through Rodha's official support channels with:
Rodha may ask for additional information for verification.
To ensure timely resolution:
Duplicate payment / wrongful debit issues should be reported within 7 days of transaction
Access activation issues should be reported within 7 days of purchase or immediately upon noticing the issue
Physical material issues should be reported within 48 hours of delivery
Delay in reporting may affect the ability to verify and process the claim.
Where a refund is approved, it shall ordinarily be processed to the original payment method or any other mode determined by Rodha as appropriate.
Approved refunds are typically processed within 7 to 15 business days, subject to payment gateway, bank, UPI, card network, or platform timelines.
Rodha may deduct actual and reasonable charges where applicable, including:
Before initiating a chargeback, the learner is requested to first contact Rodha support and provide a reasonable opportunity to resolve the issue.
If a chargeback or payment dispute is initiated despite valid access already being provided, Rodha reserves the right to suspend further access during the pendency of the payment dispute, subject to applicable law.
Where a specific product page contains additional or stricter refund/cancellation terms, those terms shall also apply, provided they are clearly disclosed before purchase.
In case of conflict, the more specific product-level term shall prevail for that product, subject to applicable law.
Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights available under applicable law.
Rodha may update this Policy from time to time. The version published on the official website on the date of purchase shall ordinarily apply to that purchase, unless a change is required by law.